Privacy Policy

Last updated: February 2025

Tupi is a service of Transup Tech.

Important: We do not issue cards

Tupi does not issue payment cards. We only sell Visa and Mastercard gift cards (and related prepaid products) as a reseller. The cards are issued by third-party card programs. Your use of our site and these cards is subject to this privacy policy and the card issuer’s terms. We are not a bank or card issuer.

1. Who we are

Tupi operates a platform where you can buy digital gift cards and prepaid cards (including Visa and Mastercard products). We sell these cards as a reseller; we do not issue the cards ourselves. This policy describes how we collect, use, and protect your information when you use our website and services.

2. Information we collect

We may collect: (a) account and profile information (e.g. name, email, phone, address) when you register or update your profile; (b) order and payment information (e.g. card type, amount, recipient details, payment method) when you make a purchase; (c) technical and usage data (e.g. IP address, device type, pages visited) when you use our site; and (d) communications when you contact support. We do not store your MonCash PIN or full payment credentials; payment is processed by our payment partners.

3. How we use your information

We use your information to provide and improve our services (e.g. processing orders, delivering gift card details, managing your account), to communicate with you (e.g. order confirmations, support), to comply with legal obligations, and to protect our rights and prevent fraud. We may use aggregated or anonymized data for analytics.

4. Sharing of information

We may share your information with: (a) payment and technology partners necessary to process payments and deliver cards; (b) card program partners or issuers as needed to fulfill orders; (c) service providers who assist our operations (under confidentiality); and (d) authorities when required by law. We do not sell your personal information for marketing purposes.

5. Security and retention

We take reasonable measures to protect your data (e.g. secure connections, access controls). We retain your information as long as needed to provide services, comply with law, and resolve disputes. You may request access to or correction of your data by contacting us.

6. Cookies

We may use cookies and similar technologies for essential functionality, security, and to improve our site. You can adjust your browser settings to limit cookies; some features may not work if you disable them.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, or port your data, or to object to or restrict certain processing. To exercise these rights, contact us using the support options on our website. You may also have the right to lodge a complaint with a data protection authority.

8. Changes

We may update this privacy policy from time to time. We will post the updated version on this page and indicate the last updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions or to exercise your rights, contact us via the support options listed on our website (e.g. email or the Support section).