Customer support

How to reach TUPI

For orders, payments, and account help, we respond only through the official channels below. This keeps your request secure and traceable.

Best for order details, receipts, and anything you prefer to keep in writing. We reply in English, French, or Kreyòl.

hello@tupi-ht.com

Official

Message our official Tupi HT WhatsApp account only. Verify the name before you send your question.

Tupi HT

Important: other messages are not supported

To protect your privacy and give you a reliable answer, TUPI does not handle support through social media inboxes, comments, or unofficial numbers.

Direct messages on Facebook, Instagram, TikTok, or other social networks are not monitored for support.
Replies under posts, stories, or live videos are ignored for order and payment issues.
Messages sent to unofficial WhatsApp numbers or third-party accounts will not receive a support response.

Our team can assist you in English, French, and Kreyòl. Write in the language you are most comfortable with.

Include your order reference, the email on your account, and a short description of the issue. Screenshots help when something looks wrong on screen.