How can we help you?

TUPI is Haiti’s digital gift card marketplace. You can buy digital Visa/Mastercard products and brand gift cards, pay with MonCash or crypto (USDC / USDT), and receive delivery by email.

Digital gift cards for shopping, streaming, gaming, and more, plus virtual Visa and Mastercard options when available in the catalog. Browse Kat kado to see live brands and amounts.

Yes. Our support team can help in English, French, and Kreyòl. The website UI also supports these three languages.

Open Kat kado, choose a brand and amount, continue to checkout, enter recipient details, and pay with MonCash or crypto. After payment is confirmed, card details are delivered digitally by email.

Yes. Enter the recipient’s name, email, and phone at checkout. Delivery goes to the email you provide so you can gift a card to family or friends.

You can pay with MonCash from Haiti, or with crypto stablecoins (USDC / USDT) at checkout when crypto options are available.

If payment does not complete, the order is not fulfilled. You can try again with MonCash or crypto, or contact support with your order reference.

Sign in and open My orders to see each transaction’s status. You can also use any order link emailed to you. For help, contact support with your order reference.

Pending means payment is not finished yet. Paid means payment succeeded and fulfillment can proceed. Failed means payment did not succeed. Cancelled means the order was cancelled. Check My orders for the latest status on each purchase.

Delivery is usually quick after payment is confirmed, but it can take a few minutes. Check your email (and spam folder) and My orders. If status is paid and you still have no details after a reasonable wait, contact support with your order reference.

After a successful paid order, redemption details are sent by email and may also appear in your order view when available. Keep that email for your records.

Card details are typically delivered within minutes after payment is confirmed. You receive them by email.

KYC (Know Your Customer) is identity verification. TUPI may ask for a government ID and selfie to protect users, reduce fraud, and meet compliance requirements for certain features or limits. It helps keep the marketplace safer for everyone.

Some accounts or features may require verification before you can continue. If TUPI prompts you to verify, open the KYC page, submit a clear ID photo and selfie, then wait for review. You can check status on your profile.

We use your document and selfie only for verification and security. We do not store your MonCash PIN. Review our Privacy Policy for how personal data is handled.

Some accounts may have daily or monthly limits. If limits apply to you, they appear in your profile under Your limits. Contact support if you need help understanding a limit on your account.

You can sign in from the Login page using available options such as email, Google, Facebook, or WhatsApp OTP, depending on what is enabled for your region.

Refunds are reviewed case by case. Contact support with your order details if something went wrong. TUPI does not store your MonCash PIN and cannot reverse MonCash transactions directly. See the Refund policy page for more.

Use only official channels: email hello@tupi-ht.com or the official Tupi HT WhatsApp listed on this page. Social media DMs and unofficial numbers are not monitored for support.